Return & Exchanges

Problems with your product?

We would like you to be happy with your product - so we offer a 60 day (After the consumer has received the goods)evaluation period during which you can return your product.

Note that this offers applies only to products purchased via ZENBRE.com; if you have purchased through a retailer, please follow their return process.

Before requesting a return, you may read through our support materials. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps:

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

  1. Have your purchase receipt or order #
  2. Fill in the form below as complete as possible for the quickest processing
  3. Customer Service Specialist will contact you for the next steps. Customer service will offer a Return Address to with in 24 hours.If need a refund please contact with customer service, it will be done within 48 hours.
To return a product, please fill out this form
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★ Why customers love us ★

Why customers love us

243 reviews
95%
(231)
5%
(12)
0%
(0)
0%
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S
ZENBRE D6
S.M.
Som perfeito e de qualidade

Produto despachado rapidamente pela loja, atendimento 5 estrelas, qualidade de som, força, potencia que vibra onde é colocado. Recomendo, a melhor caixinha de som. Vou comprar outras.

Bass is amazing

This speaker is great, it has a great sound and a deep meaningful bass, that can be adjusted from the eq button. I had to give 4 stars though as I didn't realise how big and hefty this was. It's not huge, but it's not ideal for tralleving as such. Also, the volume buttons are rarther stiff. I also feel it could have been a little louder, but that's coming from a festival and raver. Overall good speaker, thanks

A
ZENBRE Z6
A.S.
Excellent Value

Excellent value speaker however the startup and shutdown audio is crackly and hissy and when connect playing audio from an iPhone SE (latest IOS) the sound crackles and hisses also when at lower volumes.

I Like it.

A
ZENBRE Z4
A.S.

Sorry but i have not received anything yet