Return & Exchanges

Problems with your product?

We would like you to be happy with your product - so we offer a 60 day (After the consumer has received the goods)evaluation period during which you can return your product.

Note that this offers applies only to products purchased via ZENBRE.com; if you have purchased through a retailer, please follow their return process.

Before requesting a return, you may read through our support materials. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps:

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

  1. Have your purchase receipt or order #
  2. Fill in the form below as complete as possible for the quickest processing
  3. Customer Service Specialist will contact you for the next steps. Customer service will offer a Return Address to with in 24 hours.If need a refund please contact with customer service, it will be done within 48 hours.
To return a product, please fill out this form
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★ Why customers love us ★

Why customers love us

857 reviews
91%
(782)
9%
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Battery life problem

I haven’t used it for a while and when I took it back the battery is out of service. When I plug the charger it works well but when I unplug it there is no signal at all. I let it charging for many hours but still the same: no signal without charger. Can you please tell me how to dismantle it?

sweeet

great speaker, very satisfied.

Impressive sound and battery

I am impressived with its battery first, only charged one time more than a week. Perfect sound, powerful and clear but without annoying distortion at high point. I specially like the design, simple and solid!

Impressive sound and battery

I am impressived with its battery first, only charged one time more than a week. Perfect sound, powerful and clear but without annoying distortion at high point. I specially like the design, simple and solid!

Impressive sound and battery

I am impressived with its battery first, only charged one time more than a week. Perfect sound, powerful and clear but without annoying distortion at high point. I specially like the design, simple and solid!